Shopping on Komplett.ie

If you know exactly what you are looking for, you can reach the product quickly using the search function. The search bar is present across all pages on Komplett.ie. You'll find the search bar in the centre at the top of the page.

To make finding what you're looking for even faster, Komplett.ie will display results as you type. We will show you our best guess for what you're looking for as well as the most clicked products from people using the same search term. If you don't see what you are looking for here, click 'search' and a list of all products matching your search term will be returned.

If you are using a specific search term, such as an MPN no, it's worth noting that these do change to reflect product changes. If you are having no success with a product MPN or similar identifying number, we suggest you try the product name and vice versa.

2. Comparing Products

To aid you in comparing similar products, we've added a comparison tool to Komplett.ie. Beneath each product in our catalogue you will see a check box to add that product for comparison. Using the comparison tool you can view the product specifications for up to three products side by side. This feature is especially useful for comparing product features beyond their headlines specifications.

3. Product Filters

Within each product category you will find filters which you can use to refine the selection based on your criteria. If you don't yet know which product you wish to buy, filters are a quick way to narrow down your search.

All products can be filtered by price and brand, but only selected lines have specification filters. You can apply as many filters as you need but filters can only be applied one at a time.

4. Coupons

If you have received a coupon from Komplett.ie you can redeem it at the checkout to enjoy a discount on your order. You can enter your coupon code by clicking on the link in your shopping cart. You will find this link beneath the Delivery Method.

If your coupon cannot be redeemed, please confirm the coupon code you are entering matches the code issued by Komplett. Coupon codes issued as part of a promotional offer will often only be valid with a certain time frame. Please confirm your coupon has not expired.

5. Secure Payment

Komplett offers the flexibility to pay with VISA, MasterCard or PayPal, and unlike many other retailers, we don't charge transactions fees.

We have a sincere wish to protect you, our valued customer, and we go to great lengths to ensure the security of your details on our Site. Our payment systems meet the strict security standards of the Payment Card Industry Data Security Standard (PCI DSS). We meet or exceed the key PCI DSS requirements:

  • We never use vendor-supplied defaults for passwords or other security parameters.
  • The transmission of cardholder data and sensitive information is always encrypted.
  • Anti-virus software and firewalls are maintained to protect customer data.
  • All access to restricted data is governed by a business 'need-to-know' framework.
  • We assign a unique ID to each person with computer access.
  • Physical access to systems infrastructure is tightly controlled.
  • We track and monitor all access to network resources and cardholder data.
  • Security systems and processes are routinely audited and improved.

We go beyond the requirements of the PCI DSS and require that every credit card authorization is protected with the Verified by Visa/MasterCard SecureCode authentication schemes. This goes further towards ensuring that the person using a credit card is actually the cardholder.

All transfer of sensitive information in the checkout and account pages is protected with industry standard 128-bit Secure Socket Layer (SSL) technology.

About 3-D Secure and SecureCode

With 3-D CVC and SecureCode paying by Credit Card is safe and secure. 3-D Secure and SecureCode are used by e-commerce retailers around the world to make payment on the internet as safe as possible. The 3D-Secure technology was developed by Visa and is offered under the brand name Verified by Visa. Similar functionality is offered for MasterCard customers with the SecureCode system. 3-D Secure and SecureCode are an extra step when placing your order and go further to ensure your safety.

6. VAT on Komplett.ie

KBV BV trading in Ireland as Komplett.ie is obligated to charge VAT at the current rate of 23% on all orders. Business customers with a current VAT exemption can have invoices zero rated but must first submit copies of all relevant documentation to business@komplett.ie.

Our VAT Number is: IE9991174T

7. Delivery

Komplett.ie charges a flat rate* of shipping of €9.95 for all orders nationwide. There are no surcharges for delivery to remote areas and because we ship with UPS you know that great service doesn't end at the checkout. All orders placed before 9:30 PM Monday to Friday are processed the same day and delivered within 3-4 working days (provided all items are in stock). Orders placed during a weekend or public holiday will be processed the next working day.

Standard lead time for UPS deliveries is 3-4 working days. UPS will deliver between 08:00 & 18:00 Monday to Friday excluding public holidays. For more information regarding shipments with UPS please visit: UPS.com. Shortly after receiving your order UPS will send you an email notification with your tracking number. To determine the status of your order, please navigate to UPS.com and enter this tracking number.

*Applies to web orders only. Shipping charges on bulk orders are charged at current rates. Our business desk will notify you of total logistics costs when creating your order.