Shopping on Komplett.ie
1. Searching for products on Komplett
If you know exactly what you are looking for, you can reach the
product quickly using the search function. The search bar is
present across all pages on Komplett.ie. You'll find the search bar
in the centre at the top of the page.
To make finding what you're looking for even faster, Komplett.ie
will display results as you type. We will show you our best guess
for what you're looking for as well as the most clicked
products from people using the same search term. If you don't see
what you are looking for here, click 'search' and a list of all
products matching your search term will be returned.
If you are using a specific search term, such as
an MPN no, it's worth noting that these do change to reflect
product changes. If you are having no success with a product
MPN or similar identifying number, we suggest you try the product
name and vice versa.
2. Comparing Products
To aid you in comparing similar products, we've added a
comparison tool to Komplett.ie. Beneath each product in our
catalogue you will see a check box to add that product for
comparison. Using the comparison tool you can view the product
specifications for up to three products side by side. This feature
is especially useful for comparing product features beyond their
3. Product Filters
Within each product category you will find filters which you
can use to refine the selection based on your criteria.
If you don't yet know which product you wish to buy, filters are a quick
way to narrow down your search.
All products can be filtered by price and brand, but only selected lines have
specification filters. You can apply as many filters as you need
but filters can only be applied one at a time.
If you have received a coupon from Komplett.ie you can redeem it at the
checkout to enjoy a discount on your order. You can enter your coupon code
by clicking on the link in your shopping cart. You will find this link beneath the
If your coupon cannot be redeemed, please confirm the coupon code you are
entering matches the code issued by Komplett. Coupon codes issued
as part of a promotional offer will often only be valid with a certain time frame. Please
confirm your coupon has not expired.
5. Secure Payment
Komplett offers the flexibility to pay with VISA, MasterCard or
PayPal, and unlike many other retailers, we don't charge
We have a sincere wish to protect you, our valued customer, and
we go to great lengths to ensure the security of your details on
our Site. Our payment systems meet the strict security standards of
the Payment Card Industry Data Security Standard (PCI DSS). We meet
or exceed the key PCI DSS requirements:
- We never use vendor-supplied defaults for passwords or
other security parameters.
- The transmission of cardholder data and sensitive
information is always encrypted.
- Anti-virus software and firewalls are maintained to protect
- All access to restricted data is governed by a business
- We assign a unique ID to each person with computer
- Physical access to systems infrastructure is tightly
- We track and monitor all access to network resources and
- Security systems and processes are routinely audited and
We go beyond the requirements of the PCI DSS and require that
every credit card authorization is protected with the Verified by
Visa/MasterCard SecureCode authentication schemes. This goes
further towards ensuring that the person using a credit card is
actually the cardholder.
All transfer of sensitive information in the checkout and
account pages is protected with industry standard 128-bit Secure
Socket Layer (SSL) technology.
About 3-D Secure and SecureCode
With 3-D CVC and SecureCode paying by Credit Card is safe and
secure. 3-D Secure and SecureCode are used by e-commerce retailers
around the world to make payment on the internet as safe as
possible. The 3D-Secure technology was developed by Visa and is
offered under the brand name Verified by Visa. Similar
functionality is offered for MasterCard customers with the
SecureCode system. 3-D Secure and SecureCode are an extra step when
placing your order and go further to ensure your safety.
6. VAT on Komplett.ie
KBV BV trading in Ireland as Komplett.ie is obligated to charge
VAT at the current rate of 23% on all orders. Business customers
with a current VAT exemption can have invoices zero rated but must
first submit copies of all relevant documentation to
Our VAT Number is: IE9991174T
Komplett.ie charges a flat rate* of shipping of €9.95 for all
orders nationwide. There are no surcharges for delivery to remote
areas and because we ship with UPS you know that great service
doesn't end at the checkout. All orders placed before 9:30 PM Monday to Friday are processed the same day and
delivered within 3-4 working days (provided all items are in
stock). Orders placed during a weekend or public holiday will be
processed the next working day.
Standard lead time for UPS deliveries is 3-4 working days. UPS
will deliver between 08:00 & 18:00 Monday to Friday excluding
public holidays. For more information regarding shipments with UPS
please visit: UPS.com. Shortly after receiving your order UPS will send you an email
notification with your tracking number. To determine the
status of your order, please navigate to UPS.com and enter this
*Applies to web orders only. Shipping charges on bulk orders are
charged at current rates. Our business desk will notify you of
total logistics costs when creating your order.