Contact Us

1. Chat with us

To assist you with your queries we offer LiveChat on Customer service agents are available from 09:30 to 17:00 Monday to Friday (excluding bank holidays).

To ensure you're not left waiting too long, the chat icon will disappear whenever the volume of queries grows too large. Should this happen, we can still be contacted either by telephone or by email.

Chat now available

2. Email us

To offer the most efficient service, we have a number of email address which you can use to reach us. To contact us by email, please first select the address that most closely matches your query:

  1. For all consumer sales related queries, please email Business customers, please contact
  2. For returns, please send an email to
  3. To offer feedback or suggestions, please send your email to
  4. Or, if you are dissatisfied with the service you have received, you can let us know by sending an email to

Our customer service team are available between 09:30 & 17:00 Monday to Friday (excluding bank holidays). We endeavour to respond to customer emails within 1 working day (usually it's much sooner!).

3. Call us

If you would like to speak with a member of our team, please call us on 01 4433 547, (Our staff are available to assist you from 09:30 -17:00 Monday - Friday, excluding public holidays.)

Your call will be charged at your standard rate for calls to an 01 number.

4. Business information

We are KBV B.V. registered in Ireland as company number 907425 and trading as

Our registered address:
Europa House, 3rd Floor
Harcourt Centre
Harcourt Street
Dublin 2

VAT number: IE9991174T