Shopping At Komplett

Creating An Account

In order to place an order with Komplett you must have an account. You can easily create an account through our easy to follow registration process located on this page. This account must contain your name, address and e-mail address. Access to your account is protected by a password of your choosing.

Accessing Your Account
You can login to your account at anytime using your login and password to view your personal information. Accessing your personal information is passed through a secure connection.

Changing Your Details
At any time you can choose to change your account details (including address, e-mail address and password). You can also setup multiple billing and delivery addresses.

Forgot Your Password?
Click here if you lost your password. Enter your e-mail address and within minutes you will receive an e-mail from us with a new temporary password. Please note this password may not become active for up to 30 minutes. Once you have logged back into your account you can change this password.

The Search Function

Search
If you know exactly what you are looking for, please use our search feature. The search bar is located at the top left of our website in the yellow bar at all times. To search for an item or items please enter the item(s) you wish to search for in the white "search" area followed by "Enter" or by clicking the 'Search' button. You will then be directed to an overview of relevant terms and items that match your search.

Advanced Search and Browsing
Product Groups
At the top right of each page you will find various product groups tabs that Komplett offer. If you click on one of these tabs you will be directed to this product group.

Product Categories
Within each product group are product categories located in the grey area on the left of your screen. If you click on one of these product categories you will be redirected to the appropriate section.

Product Sub-Categories
In many cases after entering a product category a further subdivision is present. These subdivisions help to narrow down to the exact product you are looking for as a new list relevant to the sub-category is displayed.

The Stock status

Komplett delivers its own stock! The status is listed through various symbols, which are listed below.

• Green Checkmark indicates that the product is in stock in our own warehouse.
• Red Cross Indicates that the product is not in stock. If applicable we indicate the date we expect the stock to arrive.

Once we have received and confirmed your order, any product you have ordered will be on a first come , first served basis, even though other items on your order may not be ready for shipment

If you ordered an item which is out of stock, then please e-mail us so we can inform you of the expected delivery time(s). In addition, you can always find the latest information on your Account Page.

Placing an Order

Creating an Account
In order to place an order on Komplett.ie you must have an account. To create an account go to the 'Account' page located in the upper right hand corner of the page. Then select what type of account you wish to setup under the heading "New to Komplett?". Once you have filled in your account details and successfully logged in, you can begin to place orders.

Step 1
Find the desired item then click the yellow "Buy" button and the item will be placed in your cart. The amount of items in your cart can be found in the yellow bar at the top right of the page along with the total price of your order.

Step 2
To finalize your order click on the "Checkout" button in the cart page. (or "Continue shopping" if you wish to order more items)

Step 3
Next you must select a delivery address.

Step 4
In the checkout page you will see a complete summary of your ordering including total cost, delivery methods & payment. 

Step 5
In the checkout page you also have to enter the necessary payment information.

Step 6
Please check your order carefully and to finalize your order click on the "Place Your Order" button.

Step 7
After placing your order you will receive an email confirmation of your order. You can also always check the status of your order in your Account page.

Step 8
Once your order is processed and dispatched you will receive an email which includes your invoice and a package reference. In the Package Reference you will also find a "track & trace" number which can be used to track your order online. Further explanation of the "Track & Trace" feature is contained in the e-mail.

Order Definitions

• Retail Orders - Standard orders that come with full retail packaging and support
• Bulk Orders - Orders of much larger quantities that are usually shipped by the pallet
• OEM orders - Orders that are generally shipped as a part of a much larger order or to manufacturers. As such these orders are not generally in retail packaging and come with limited support.

Cancelling an Order

Sometimes it is necessary to cancel an entire order. If you wish to cancel your order please contact customer service. Please note: if you order has shipped it cannot be cancelled and instead you must return the item as an RMA.